Frequently Asked Questions

The subsidised Wonderbag’s cost R300.00 for one Wonderbag and delivery.

Wonderbag purchases are limited to two (2) per ID/Passport Number.

Unfortunately, you cannot choose your Wonderbag colour and design. In addition, Wonderbags cannot be exchanged for an alternative colour or design.

1. Click the Purchase link in the menu above or click here to start your purchase.
2. Read the Project Terms on the landing page and if you want to proceed, click “I WANT TO SIGN UP”
3. You will then be directed to the Registration page where you will be asked to fill in your details. Upon completion, click “CONTINUE”.
4. You will then be taken to the Wonderbag Cart and Delivery page. You will be asked to select your preferred Pargo pick-up point. Upon selection, click “CONTINUE”.
5. You will then be directed to a confirmation page, where you will be asked to confirm that all your details – personal details and delivery details – are correct. You can edit your details by clicking “update personal details” and/or “change delivery details”. If you are happy that all your details are correct, click “CONFIRM DETAILS”.
6. You will then be taken to the Payment page where you can select your preferred payment method: Debit/Credit Card, Instant EFT, or Cash/Bank Deposit. Click “COMPLETE ORDER” to proceed.
7. Once the order has been processed you will receive an Order Reference Number.

If these steps did not guide you through the process, please call us and we will verbally assist; 031 536 8220.

To register and buy your Wonderbags, you will be asked to provide the following details:

1. Full Name
2. ID/Passport Number
3. Physical Address
4. Contact Details
5. Home Language
6. Your usual cooking fuel
7. How many hours you spend cooking a day

Contact our WonderCare Team if you have trouble accessing the link or need assistance. Call 031 536 8220 or email wondercare@wonderbagworld.com.

We offer a few safe and easy ways to pay for your Wonderbags.

You will be asked to make payment using one of the following methods:

• Credit Card/Debit Card– immediate payments are securely processed.
• Instant EFT – immediate payments are securely processed.
• Bank Deposit – You can make payments directly into our bank account:

Your order will be dispatched within 48-72hrs after your payment has cleared. (Please note that Bank Transfer payments could take up to 7 days to clear).

We are doing our best to expand these options. If you have a suggestion of one you would like to see, please email wondercare@wonderbagworld.com.

You will receive your order confirmation SMS and email once we have received payment. If you have not received an order confirmation but your payment has been processed, please get in touch with our WonderCare Team on 031 536 8220 or email wondercare@wonderbagworld.com.

Yes it 100% Secure.

If you have chosen to pay for your order by Bank Deposit, we will reserve your Wonderbag for 7 days from the date of order/purchase to allow for funds to clear. In the unlikely event that we do not receive payment within this time, your order will be cancelled.

• Please use your order number as your reference number.
• Please email your proof of payment to npc.accounts@wonderbagworld.com or WhatsApp your proof of payment to (+27) 060 628 9487
• Once payment is received, your order will be processed in our warehouse within 48-72hrs and then collected by the Pargo courier.
• Pargo will communicate directly with you regarding your delivery through Email and/or SMS.

The bank details are made available to you once you are registered on the platform, and have selected to pay using the Bank Deposit option.

Pargo is a logistics company helping us deliver your Wonderbag parcel to a pick-up point near you.

Pargo pick-up points are located at convenient retail stores across South Africa. You will be prompted to select your preferred pick-up point on the ‘Delivery’ page. To collect your Wonderbag parcels you will need to present your physical/digital ID or Passport and the unique code sent to you.

You can read more about Pargo here.

Delivery is FREE for all Wonderbag purchases.

If you have not collected your parcel within eight (8) days of it arriving at your selected Pargo pick-up point, it will be returned to our Wonderbag offices. You will be charged R140 for any additional delivery, inclusive of the product recall.

Pargo will send you a SMS and/or email notification as soon as your parcel has been delivered to your chosen Pargo pick-up point and is ready for collection.

Once your payment has cleared, your order will first be processed in our warehouse within 48-72hrs and then collected by the Pargo courier. Delivery can take up to three (3) business days from the day Pargo collects your parcel from our warehouse. Allow an extra two (2) business days for deliveries outside of main centres. Please note, during sales events, there may be slight delays and you will be notified accordingly.

Unfortunately not. The pick-up location chosen cannot be changed after you’ve finalised your order and paid. Please note, you are given two points to choose/change your location: 1. When you make the initial selection, and 2. You are given a chance to check/change your order details and delivery location before payment.

If there is a problem with a delivery to the address you gave us, please contact our WonderCare team between 8am to 4pm, Monday to Friday. Call us on Email us at wondercare@wonderbagworld.com or Whatsapp us on (+27) 060 628 9487.

You will be charged R140 for any additional delivery, inclusive of the product recall.

You can track your order using your Pargo Waybill (Tracking) number on https://pargo.co.za/track-trace/. Your Waybill number begins with PAR*** and you would receive it via SMS/Email from Pargo.

Our WonderCare Team is on call between 8am to 4pm, Monday to Friday, to answer any questions or concerns that you may have. Call us or Email us at wondercare@wonderbagworld.com or Whatsapp us on (+27) 060 628 9487.

All you need is your ID and the Pargo Code for that parcel. You will receive a unique Pargo Code in the SMS and/or email that informs you that your parcel is ready for collection.

You cannot collect orders without your ID/Passport and Pargo Code. These must be the details that match your registration details.

This is a unique and random security code that you receive by SMS and/or email when the parcel arrives at your preferred Pargo pick-up point. You will need this code to collect the parcel. Without it, you will not be able to collect.

The Pargo Code can be found in the SMS and/or email notification that informs you that your parcel is ready for collection.

If you have lost your Pargo Code, please get in touch with us. Call us on (+27) 31 536 8220, or Email us at wondercare@wonderbagworld.com.

Unfortunately, not. The Wonderbag parcel can only be collected by the registered individual, using their ID/Passport and Pargo code.

For exceptional circumstances*, please contact our WonderCare team who will do their best to assist you. They are available between 8am to 4pm, Monday to Friday. Email - wondercare@wonderbagworld.com or Whatsapp us on (+27) 060 628 9487.

*Exceptions – If the person is too elderly, disabled or ill and cannot collect within the 8 day period, we will consider the application. In these cases, the following must be noted:

• The registered individuals ORIGINAL ID/Passport must be taken to collect the parcel, together with your own ID/Passport.
• The Pargo collection point must be close to the home of the Registered individual.
• You must have the unique Pargo code.

Pargo holds the parcel for 14 days from the moment you receive your SMS/email notification. If you have not collected your parcel within 14 days, it will be returned to our Wonderbag offices.
You will be charged R140 for any additional delivery.

Please read our terms and conditions here.

If a product is damaged or broken when you receive it, you must inform us within one (1) working day of receiving it. Email our WonderCare team on wondercare@wonderbagworld.com with your order number, details, and a picture of the damaged Wonderbag that you have received.

We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All Wonderbags come with a warranty of ten (10) years. If your Wonderbag is defective, or it has been damaged due to normal wear and tear, we will repair or replace it for you at no charge. If we establish that your Wonderbag has been damaged due to misuse (used other than for its intended purpose and in line with our guidelines and recommendations), you will be liable for the postage or delivery fees, and we may charge you a reasonable repair or replacement fee.

We do not accept any exchanges.

To log a return, please call 031 536 8220 or email our WonderCare Team at wondercare@wonderbagworld.com.

Please ensure you have the following:

• Order reference number
• Contact details for the registered individual.
• ID/Passport number related to the order.
• Photograph with explanation

Our WonderCare team will be in touch to resolve your issue. If your return is approved a replacement or refund will be done within 7 days of approval.

The Wonderbag is revolutionary slow cooker that requires no electricity. It uses heat- retention technology to continue cooking food once your pot has been removed from the heat source.

To cook, simply bring the food to the boil, let it simmer, and then put the short-handled pot with lid into the Wonderbag.

After placing it in a Wonderbag, the food will continue cooking for up to eight hours without any additional energy source.

No battery, plug or fuel required - just simple heat retention technology!

Find out more here.

• Large: This size will fit a short-handled pot sized between 1.5 - 10 Litres.
• In use Dimensions: 47cmx47cmx22cm.
• All Wonderbags should only be used with pots with short handles to allow for sufficient insulation.

• Copper, steel, aluminum, enameled cast iron, cast iron and glassware pots.
• Do not use clay or ceramic.
• Make sure to use a tight fitting lid.

For more information, click here.

Wonderbags are made from 100% polyester fabric and recycled foam insulation.

The Wonderbag has a typical lifespan of 15 years

All Wonderbags come with a warranty of ten (10) years, provided there is no misuse.